Returns & Exchanges

At Jacksons of Old Arley, we want you to be completely satisfied with your fashion purchase. If you are not entirely happy, you can return your items within 28 days of receipt for a full refund or exchange, provided they are in their original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our customer service team with your order number to request a return authorization.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer labels and hygiene tags remain intact and undamaged.

• 3.
  Ship the Package

  Affix the provided return shipping label to your parcel and drop it off at your nearest authorized courier point or local post office.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.